Privacy Policy

Last updated: February 21, 2026

1. Introduction

Find Merida Homes Real Estate ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Name, email address, phone number
  • Country of origin and preferred language
  • Property preferences and search criteria
  • Visit booking information
  • Communication preferences
  • Payment information (processed securely through Stripe)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Pages visited and time spent
  • Referral source
  • Device information

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process property inquiries and bookings
  • Send you property recommendations
  • Communicate with you about your account
  • Process payments securely
  • Comply with legal obligations
  • Analyze website usage and improve user experience

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., Stripe for payment processing, Directus for data management)
  • Property Owners/Agents: When you express interest in a property
  • Translators: When you book translator services
  • Legal Authorities: When required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security audits
  • Access controls and authentication
  • PCI-DSS compliant payment processing

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Property inquiries and booking data are typically retained for 7 years for legal compliance.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this privacy policy, please contact us:

  • Email: [email protected]
  • Phone: +52 (984) 123-4567
  • Address: Av. 5ta Avenida, Playa del Carmen, Quintana Roo, México